We are seeking an experienced Gouvernante to join our team in a hotel in Gstaad, Switzerland. The Gouvernante will play a critical role in maintaining the hotel's reputation for exceptional service and immaculate facilities. This is a full-time position that offers the opportunity to work in a prestigious, human-sized property in one of Switzerland's most exclusive destinations.
- Supervise a team of Room Attendants, Laundry Staff, and Floor Staff.
- Ensure impeccable maintenance of suites, residences, and common areas throughout the establishment.
- Coordinate and oversee the work of Room Attendants.
- Conduct inspections of suites and residences upon guest arrivals (cleanliness, welcome standards, amenities, VIP, etc.) and departures.
- Manage equipment, bedding, inventory, carts, and minibars.
- Handle scheduling based on the establishment's occupancy rate.
- Train Housekeeping teams in the establishment's procedures and standards.
- Manage unexpected situations in a reactive and professional manner.
- Ensure optimal customer satisfaction.
- Coordinate Housekeeping work with other hotel departments.