Position Overview:

We are seeking an experienced and dedicated Front Office Manager to lead our front desk team in the prestigious setting of Gstaad. As a Front Office Manager, you will oversee all front desk operations, manage guest interactions, and ensure the seamless delivery of exceptional service. This live-in position offers a unique opportunity to lead a team while enjoying the luxury and charm of Gstaad.

Key Responsibilities:

1. Guest Service Leadership:

Provide exemplary leadership to the front desk team, fostering a culture of exceptional guest service.

Set high standards for guest interactions, anticipating needs, and resolving issues promptly.

2. Front Desk Operations:

Oversee check-in, check-out, and guest inquiries to ensure efficiency and accuracy.

Coordinate reservations, room assignments, and ensure a smooth guest experience.

3. Staff Management:

Train, mentor, and manage front desk staff, ensuring a high level of professionalism and teamwork.

Schedule shifts, assign tasks, and monitor performance to optimize productivity.

4. Problem Resolution:

Address guest concerns and complaints, striving to exceed their expectations and enhance satisfaction.

Collaborate with various departments to ensure seamless guest experiences.

5. Reporting and Analysis:

Generate reports related to occupancy, revenue, and guest feedback, providing insights for improvements.

Utilize data to make informed decisions and enhance guest service strategies.



Proven experience as a Front Office Manager or in a similar leadership role within the hospitality industry.

Strong leadership skills with the ability to motivate and guide a team to success.

Excellent communication skills in English and German for effective guest interaction and team coordination.

Proficiency in using reservation and property management systems.

Problem-solving abilities and a customer-centric approach to service.

Unser Kunde bietet

Live-in arrangement, providing comfortable accommodation in the prestigious Gstaad area.

Opportunity to lead a dedicated front desk team and elevate guest service standards.

Ongoing learning and development, enhancing your leadership and managerial skills.

Experience the luxury and charm of Gstaad while contributing to its reputation.

Competitive compensation and benefits package.

Immediate start, allowing you to make an impact on our front desk operations.